Policy, Terms & Other Details

Cancellation Policy - please give 24-48 hours notice to all sessions you cannot attend, whatever the reason.

Any cancellation within 24 hours to your session will be charged - its the only way to ensure a fair/fair approach to our teachers limited time and other students that wish to attend. Thank you for your understanding with this.

Payment Terms - generally speaking, all sessions should be paid before sessions, ideally 5x or 10x session blocks.

Its ok to mix up Guitar / Singing / Songwriting in your sessions. Its more about your time to explore and learn the areas you would like. Direct debit or cash is both ok. Invoices will be emailed to the contact email.

Bank details:

Oliver Taylor

BSB 062799

ACC 12492934

Government Kids Rebate - we don't have as yet as the application is quite lengthy - but we will eventually!

Parents Attendance - absolutely, there is a comfy couch to relax and watch on. Or you can sit downstairs. It's also fine to drop off - whatever you feel comfortable with. Plus, like with kids of our own, and from experience teaching, we find it more effective to let the teachers connect and guide the student and resist jumping in as parents even if your child is struggling a bit - it's all part of the lea.

Working With Children Check (WWC065618V) - our head teacher Oliver has kids and completely understands the sensitivity and worry that comes with being a parents. Oliver has working with children check certification.

References/Testimonials - please see comments on our website, or happy to pass on names/numbers of students to be in touch with for their review and opinion on our approach.

Photography/Video/Recordings - we will only ever publish anything only with your / parents approval.

The OLTAY MUSIC SCHOOL is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone numbers.

This Personal Information is obtained in many ways including [interviews, correspondence, by telephone and facsimile, by email, via our website www.yoltaymusicschool.com.au, from your website, from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing. When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

• For the primary purpose for which it was obtained

• For a secondary purpose that is directly related to the primary purpose

• With your consent; or where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

• Third parties where you consent to the use or disclosure; and

• Where required or authorised by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

We will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information. In order to protect your Personal Information we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website.

If you have any queries or complaints about our Privacy Policy please contact us at:

OLTAY MUSIC SCHOOL

Avalon Beach, NSW 2107

Email: oltaymusic@gmail.com

Mob: 0406 758 153